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Entersoft CRM - Customer Relationship Management

by Web Admin
Entersoft CRM - Customer Relationship Management

Entersoft CRM® is an innovative Customer Relationship Management system fulfilling the needs of Sales, Marketing, Customer Service and Maintenance Service (SLAs) divisions of an organization. It is fully integrated with ERP systems, providing an integrated software environment for a 360o, real time insight of your customers and contacts.

Entersoft CRM® is a powerful tool to plan, organize and monitor your business processes and transactions with your audiences. Easy to adapt and versatile, Entersoft CRM® increases customer visibility, provides seamless teamwork, employee effectiveness and advanced customer experience.
Entersoft CRM® is fully integrated with Microsoft® Outlook and easily accessible via mobile devices (Windows compatible Smart phones, tablets, iPhone and iPad) to enable your mobile executives with real time information and the same tools as if they were at office, increasing their effectiveness and productivity.

  1. Advanced Role Based Analytics, Reporting and Business Intelligence capabilities empower your executives to develop targeted marketing campaigns, successful promotions, sales strategies and policies. Design and execute effective marketing and sales campaigns based on informed decisions and attain your goals, beyond competition.
    Entersoft CRM® is fully integrated with Entersoft ERP or as a standalone product, providing comprehensive solutions for:
    1. Customer Relationship Management
    • Sales Force Automation
    • Sales Commissions Management
    • Opportunity Management
    • Contract Management
    • Subscription Management

    2. Marketing Campaigns

    • Customer Profiling & Segmentation
    • Marketing Campaigns
    • Questionnaires / Surveys
    • SMS/MMS Marketing
    • Event Management

    3. Service Management & Customer Care

    • Service Management
    • Service Level Agreement Management (SLAs)
    • Complaints Management
    • Kowlendge Base Management

    4. CTI Integration
    5. Microsoft Outlook and Lotus Notes Integration


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